{"id":205,"date":"2023-01-12T11:58:31","date_gmt":"2023-01-12T04:58:31","guid":{"rendered":"https:\/\/voicecloud.vn\/knowledgebase\/?post_type=docs&p=205"},"modified":"2024-07-08T11:07:51","modified_gmt":"2024-07-08T04:07:51","slug":"huong-dan-xem-bao-cao-cuoc-goi","status":"publish","type":"docs","link":"https:\/\/wiki.voicecloud.vn\/?docs=huong-dan-xem-bao-cao-cuoc-goi","title":{"rendered":"H\u01b0\u1edbng D\u1eabn Xem B\u00e1o C\u00e1o Cu\u1ed9c G\u1ecdi"},"content":{"rendered":"\n

Th\u1ed1ng k\u00ea cu\u1ed9c g\u1ecdi ra<\/span><\/h1>\n\n\n\n

\u1ede Tab “Report<\/strong>” ch\u1ecdn “Outgoing<\/strong>“<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Gi\u1ea3i th\u00edch c\u00e1c n\u1ed9i dung trong report:<\/p>\n\n\n\n

    \n
  • Calldate: <\/strong>Ng\u00e0y gi\u1edd ph\u00e1t sinh cu\u1ed9c g\u1ecdi.<\/li>\n\n\n\n
  • Caller ID:<\/strong> S\u1ed1 Extension g\u1ecdi ra ngo\u00e0i.<\/li>\n\n\n\n
  • Destination:<\/strong> S\u1ed1 \u0111i\u1ec7n tho\u1ea1i ti\u1ebfp nh\u1eadn cu\u1ed9c g\u1ecdi ra.<\/li>\n\n\n\n
  • User:<\/strong> Th\u00f4ng tin account web \u0111ang map v\u1edbi Extension g\u1ecdi ra.<\/li>\n\n\n\n
  • Time Calling:<\/strong> Th\u1eddi gian \u0111\u00e0m tho\u1ea1i (gi\u00e2y).<\/li>\n\n\n\n
  • Pay:<\/strong> S\u1ed1 ti\u1ec1n ph\u1ea3i tr\u1ea3 cho cu\u1ed9c g\u1ecdi (\u0111\u1ed3ng).<\/li>\n\n\n\n
  • Status:<\/strong> Tr\u1ea1ng th\u00e1i c\u1ee7a cu\u1ed9c g\u1ecdi v\u00e0o.\n
      \n
    • ANSWER:<\/strong> Cu\u1ed9c g\u1ecdi th\u00e0nh c\u00f4ng.<\/li>\n\n\n\n
    • CANCEL:<\/strong> Cu\u1ed9c g\u1ecdi b\u1ecb cancel b\u1edfi ng\u01b0\u1eddi g\u1ecdi ho\u1eb7c ng\u01b0\u1eddi nh\u1eadn.<\/li>\n\n\n\n
    • BUSY:<\/strong> \u0110i\u1ec7n tho\u1ea1i ng\u01b0\u1eddi nh\u1eadn \u0111ang b\u1eadn.<\/li>\n\n\n\n
    • CONGESTION:<\/strong> Cu\u1ed9c g\u1ecdi b\u1ecb ch\u1eb7n b\u1edfi \u0111\u1ea7u s\u1ed1.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
    • Download:<\/strong> Nghe ghi \u00e2m ho\u1eb7c t\u1ea3i v\u1ec1 n\u1ebfu cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m.<\/li>\n<\/ul>\n\n\n\n

      Th\u1ed1ng k\u00ea cu\u1ed9c g\u1ecdi v\u00e0o<\/span><\/h1>\n\n\n\n

      \u1ede Tab Report ch\u1ecdn Incomings<\/p>\n\n\n\n

      \"\"<\/figure>\n\n\n\n

      Gi\u1ea3i th\u00edch c\u00e1c n\u1ed9i dung trong report:<\/p>\n\n\n\n

        \n
      • Calldate :<\/strong> Ng\u00e0y gi\u1edd ph\u00e1t sinh cu\u1ed9c g\u1ecdi.<\/li>\n\n\n\n
      • Caller ID:<\/strong> S\u1ed1 \u0111i\u1ec7n tho\u1ea1i g\u1ecdi v\u00e0o.<\/li>\n\n\n\n
      • TelePhone Number:<\/strong> \u0110\u1ea7u s\u1ed1 nh\u1eadn cu\u1ed9c g\u1ecdi v\u00e0o.<\/li>\n\n\n\n
      • Destination:<\/strong> S\u1ed1 Extension ti\u1ebfp nh\u1eadn cu\u1ed9c g\u1ecdi v\u00e0o.<\/li>\n\n\n\n
      • User:<\/strong> th\u00f4ng tin account web \u0111ang map v\u1edbi Extension nh\u1eadn cu\u1ed9c g\u1ecdi v\u00e0o.<\/li>\n\n\n\n
      • Time Calling: <\/strong>Th\u1eddi gian ph\u00e1t sinh cu\u1ed9c g\u1ecdi (gi\u00e2y) t\u1eeb l\u00fac v\u00e0o h\u1ec7 th\u1ed1ng \u0111\u00ean l\u00fac k\u1ebft th\u00fac.<\/li>\n\n\n\n
      • Status:<\/strong> Tr\u1ea1ng th\u00e1i c\u1ee7a cu\u1ed9c g\u1ecdi v\u00e0o.
        o <\/span>ANSWER:<\/strong> Cu\u1ed9c g\u1ecdi th\u00e0nh c\u00f4ng.
        o <\/span>CANCEL:<\/strong> Cu\u1ed9c g\u1ecdi b\u1ecb cancel b\u1edfi ng\u01b0\u1eddi g\u1ecdi ho\u1eb7c ng\u01b0\u1eddi nh\u1eadn.
        o <\/span>BUSY: <\/strong>\u0110i\u1ec7n tho\u1ea1i ng\u01b0\u1eddi nh\u1eadn \u0111ang b\u1eadn.<\/li>\n\n\n\n
      • Download:<\/strong> <\/strong>Nghe ghi \u00e2m ho\u1eb7c t\u1ea3i v\u1ec1 n\u1ebfu cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m.<\/li>\n<\/ul>\n\n\n\n

        Th\u1ed1ng k\u00ea cu\u1ed9c g\u1ecdi n\u1ed9i b\u1ed9<\/span><\/h1>\n\n\n\n

        \u1ede Tab “Report<\/strong>” ch\u1ecdn “Local Call<\/strong>“<\/p>\n\n\n\n

        \"\"<\/figure>\n\n\n\n

        Gi\u1ea3i th\u00edch c\u00e1c n\u1ed9i dung trong report:<\/p>\n\n\n\n

          \n
        • Calldate:<\/strong> Ng\u00e0y gi\u1edd ph\u00e1t sinh cu\u1ed9c g\u1ecdi.<\/li>\n\n\n\n
        • Caller ID:<\/strong> S\u1ed1 Extension g\u1ecdi.<\/li>\n\n\n\n
        • Destination:<\/strong> S\u1ed1 Extension ti\u1ebfp nh\u1eadn cu\u1ed9c g\u1ecdi.<\/li>\n\n\n\n
        • User:<\/strong> Th\u00f4ng tin account web \u0111ang map v\u1edbi Extension nh\u1eadn cu\u1ed9c g\u1ecdi.<\/li>\n\n\n\n
        • Time Calling:<\/strong> Th\u1eddi gian \u0111\u00e0m tho\u1ea1i(gi\u00e2y).<\/li>\n\n\n\n
        • Status:<\/strong> Tr\u1ea1ng th\u00e1i c\u1ee7a cu\u1ed9c g\u1ecdi v\u00e0o.\n
            \n
          • ANSWER: <\/strong>Cu\u1ed9c g\u1ecdi th\u00e0nh c\u00f4ng.<\/li>\n\n\n\n
          • CANCEL:<\/strong> Cu\u1ed9c g\u1ecdi b\u1ecb cancel b\u1edfi ng\u01b0\u1eddi g\u1ecdi ho\u1eb7c ng\u01b0\u1eddi nh\u1eadn.<\/li>\n\n\n\n
          • BUSY:<\/strong> \u0110i\u1ec7n tho\u1ea1i ng\u01b0\u1eddi nh\u1eadn \u0111ang b\u1eadn.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
          • Download:<\/strong> Nghe ghi \u00e2m ho\u1eb7c t\u1ea3i v\u1ec1 n\u1ebfu cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m.<\/li>\n<\/ul>\n\n\n\n

            Th\u1ed1ng k\u00ea cu\u1ed9c g\u1ecdi c\u00f3 tr\u1ea3 l\u1eddi c\u1ee7a Call Center (Queue)<\/h1>\n\n\n\n

            \u1ede Tab “Queue Report<\/strong>” ch\u1ecdn “Detail Answered Call<\/strong>“<\/p>\n\n\n\n

            \"\"<\/figure>\n\n\n\n

            Gi\u1ea3i th\u00edch c\u00e1c n\u1ed9i dung trong report:<\/p>\n\n\n\n

              \n
            • Calldate:<\/strong> Ng\u00e0y gi\u1edd ph\u00e1t sinh cu\u1ed9c g\u1ecdi.<\/li>\n\n\n\n
            • Caller ID:<\/strong> S\u1ed1 \u0111i\u1ec7n tho\u1ea1i g\u1ecdi \u0111\u1ebfn.<\/li>\n\n\n\n
            • Queue:<\/strong> Callcenter (Queue) ti\u1ec7p nh\u1eadn.<\/li>\n\n\n\n
            • Destination:<\/strong> S\u1ed1 Extension ti\u1ec7p nh\u1eadn.<\/li>\n\n\n\n
            • Talk Time:<\/strong> Th\u1eddi gian \u0111\u00e0m tho\u1ea1i (gi\u00e2y).<\/li>\n\n\n\n
            • Hold Time:<\/strong> Th\u1eddi gian ch\u1edd trong queue (gi\u00e2y).<\/li>\n\n\n\n
            • Download:<\/strong> Nghe ghi \u00e2m ho\u1eb7c t\u1ea3i v\u1ec1 n\u1ebfu cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m.<\/li>\n<\/ul>\n\n\n\n

              Th\u1ed1ng k\u00ea cu\u1ed9c g\u1ecdi kh\u00f4ng tr\u1ea3 l\u1eddi c\u1ee7a Call Center ( Queue )<\/span><\/h1>\n\n\n\n

              \u1ede Tab “Queue Report<\/strong>” ch\u1ecdn “Detail UnAnswered Call<\/strong>“<\/p>\n\n\n\n

              \"\"<\/figure>\n\n\n\n

              Gi\u1ea3i th\u00edch c\u00e1c n\u1ed9i dung trong report:<\/p>\n\n\n\n

                \n
              • Calldate:<\/strong> Ng\u00e0y gi\u1edd ph\u00e1t sinh cu\u1ed9c g\u1ecdi.<\/li>\n\n\n\n
              • Caller ID:<\/strong> S\u1ed1 \u0111i\u1ec7n tho\u1ea1i g\u1ecdi \u0111\u1ebfn.<\/li>\n\n\n\n
              • Queues:<\/strong> Callcenter (Queue) ti\u1ec7p nh\u1eadn.<\/li>\n\n\n\n
              • Hold Time:<\/strong> Th\u1eddi gian ch\u1edd trong Queue.<\/li>\n<\/ul>\n\n\n\n

                Th\u1ed1ng k\u00ea agent kh\u00f4ng tr\u1ea3 l\u1eddi trong Call Center (Queue)<\/span><\/h1>\n\n\n\n

                \u1ede Tab “Queue Report<\/strong>” ch\u1ecdn “Agent No Answer<\/strong>“<\/p>\n\n\n\n

                \"\"<\/figure>\n\n\n\n

                Gi\u1ea3i th\u00edch c\u00e1c n\u1ed9i dung trong report:<\/p>\n\n\n\n

                  \n
                • Calldate:<\/strong> Ng\u00e0y gi\u1edd ph\u00e1t sinh cu\u1ed9c g\u1ecdi.<\/li>\n\n\n\n
                • Caller ID: <\/strong>S\u1ed1 \u0111i\u1ec7n tho\u1ea1i g\u1ecdi \u0111\u1ebfn.<\/li>\n\n\n\n
                • Queues:<\/strong> Callcenter (Queue) ti\u1ec7p nh\u1eadn.<\/li>\n\n\n\n
                • Agent Name:<\/strong> S\u1ed1 n\u1ed9i b\u1ed9 c\u1ee7a Agent.<\/li>\n\n\n\n
                • Destination:<\/strong> S\u1ed1 n\u1ed9i b\u1ed9 c\u1ee7a Agent.<\/li>\n\n\n\n
                • Hold Time:<\/strong> Th\u1eddi gian ch\u1edd trong Queue (gi\u00e2y).<\/li>\n\n\n\n
                • Times: <\/strong>S\u1ed1 l\u1ea7n ring c\u1ee7a Agent.<\/li>\n<\/ul>\n\n\n\n

                  M\u1ecdi th\u1eafc m\u1eafc trong qu\u00e1 tr\u00ecnh th\u1ef1c hi\u1ec7n, kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 g\u1ecdi \u0111\u1ebfn hotline 1900.2028 b\u1ea5m ph\u00edm 1 \u0111\u1ec3 g\u1eb7p h\u1ed7 tr\u1ee3 k\u1ef9 thu\u1eadt.<\/em><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

                  Th\u1ed1ng k\u00ea cu\u1ed9c g\u1ecdi ra \u1ede Tab “Report” ch\u1ecdn “Outgoing“ Gi\u1ea3i th\u00edch c\u00e1c n\u1ed9i dung trong report: Th\u1ed1ng k\u00ea cu\u1ed9c g\u1ecdi v\u00e0o \u1ede Tab Report ch\u1ecdn Incomings Gi\u1ea3i th\u00edch c\u00e1c n\u1ed9i dung trong report: Th\u1ed1ng k\u00ea cu\u1ed9c g\u1ecdi n\u1ed9i b\u1ed9 \u1ede Tab “Report” ch\u1ecdn “Local Call“ Gi\u1ea3i th\u00edch c\u00e1c n\u1ed9i dung trong report: Th\u1ed1ng k\u00ea […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"ub_ctt_via":""},"doc_category":[10],"doc_tag":[],"_links":{"self":[{"href":"https:\/\/wiki.voicecloud.vn\/index.php?rest_route=\/wp\/v2\/docs\/205"}],"collection":[{"href":"https:\/\/wiki.voicecloud.vn\/index.php?rest_route=\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/wiki.voicecloud.vn\/index.php?rest_route=\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.voicecloud.vn\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wiki.voicecloud.vn\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=205"}],"version-history":[{"count":37,"href":"https:\/\/wiki.voicecloud.vn\/index.php?rest_route=\/wp\/v2\/docs\/205\/revisions"}],"predecessor-version":[{"id":1519,"href":"https:\/\/wiki.voicecloud.vn\/index.php?rest_route=\/wp\/v2\/docs\/205\/revisions\/1519"}],"wp:attachment":[{"href":"https:\/\/wiki.voicecloud.vn\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=205"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/wiki.voicecloud.vn\/index.php?rest_route=%2Fwp%2Fv2%2Fdoc_category&post=205"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/wiki.voicecloud.vn\/index.php?rest_route=%2Fwp%2Fv2%2Fdoc_tag&post=205"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}