{"id":524,"date":"2023-02-03T09:49:28","date_gmt":"2023-02-03T02:49:28","guid":{"rendered":"https:\/\/voicecloud.vn\/knowledgebase\/?post_type=docs&p=524"},"modified":"2024-07-08T11:47:26","modified_gmt":"2024-07-08T04:47:26","slug":"user-guide-call-center-admin","status":"publish","type":"docs","link":"https:\/\/wiki.voicecloud.vn\/?docs=user-guide-call-center-admin","title":{"rendered":"H\u01b0\u1edbng D\u1eabn S\u1eed D\u1ee5ng Call Center (Role Admin)"},"content":{"rendered":"\n

Login v\u00e0o h\u1ec7 th\u1ed1ng<\/strong><\/p>\n\n\n\n

\u2022 \u0110\u0103ng nh\u1eadp t\u1ed5ng \u0111\u00e0i
\u2022 Kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng tr\u00ecnh duy\u1ec7t web v\u00e0o link \u0111\u0103ng nh\u1eadp t\u1ed5ng \u0111\u00e0i.
\u2022 Nh\u1eadp th\u00f4ng tin User<\/strong> v\u00e0 Password<\/strong> \u0111\u00e3 \u0111\u01b0\u1ee3c cung c\u1ea5p.
\u2022 Ch\u1ecdn Login<\/strong><\/p>\n\n\n

\n
\"\"\/<\/figure><\/div>\n\n\n

Tickets<\/h1>\n\n\n\n

T\u1ea1o Tickets<\/strong><\/p>\n\n\n

\n
\"\"<\/figure><\/div>\n\n\n

Ch\u1ecdn “General<\/strong>” –> “Tickets<\/strong>” –> “Add New”<\/strong><\/p>\n\n\n

\n
\"\"<\/figure><\/div>\n\n\n

Nh\u1eadp c\u00e1c th\u00f4ng tin kh\u00e1ch h\u00e0ng v\u00e0 tr\u1ea1ng th\u00e1i c\u1ee7a “Tickets”<\/strong><\/p>\n\n\n\n

\u0110\u00f3ng “Tickets<\/strong>“<\/p>\n\n\n

\n
\"\"<\/figure><\/div>\n\n\n

Ch\u1ecdn t\u00ean Kh\u00e1ch H\u00e0ng<\/strong> –>”Title<\/strong>“<\/p>\n\n\n

\n
\"\"<\/figure><\/div>\n\n\n

Thay \u0111\u1ed5i tr\u1ea1ng th\u00e1i c\u1ee7a “Ticket”<\/strong> v\u00e0 Note l\u1ea1i th\u00f4ng tin kh\u00e1ch h\u00e0ng.<\/p>\n\n\n\n

Contacts<\/h1>\n\n\n
\n
\"\"<\/figure><\/div>\n\n\n

1 Assign<\/strong>: Add Contacts v\u00e0o agent
2 Delete<\/strong>: x\u00f3a Contacts
3 AddNew<\/strong>: Th\u00eam Contacts
4 Import<\/strong>: Add list contacts
5 Export<\/strong>: xu\u1ea5t list contacts<\/p>\n\n\n\n

  T\u1ea1o contacts<\/strong> ri\u00eang l\u1ebb<\/p>\n\n\n

\n
\"\"<\/figure><\/div>\n\n\n

<\/span><\/p>\n\n\n

\n
\"\"<\/figure><\/div>\n\n\n

\u0110i\u1ec1n th\u00f4ng tin kh\u00e1ch h\u00e0ng<\/p>\n\n\n\n

Owner<\/strong> : ch\u1ecdn agent nh\u1eadn th\u00f4ng tin Contact<\/strong> tr\u00ean<\/p>\n\n\n\n

– T\u1ea1o Contacts<\/strong> h\u00e0ng lo\u1ea1t :<\/p>\n\n\n

\n
\"\"<\/figure><\/div>\n\n\n

<\/span>Export Contact<\/span><\/strong><\/p>\n\n\n

\n
\"\"<\/figure><\/div>\n\n\n

Sau khi Export Contact<\/strong> ti\u1ebfn h\u00e0nh \u0111i\u1ec1n th\u00f4ng tin v\u00e0o m\u1eabu s\u1eb3n c\u00f3 trong file \u0111\u00e3 “Export<\/strong>“<\/p>\n\n\n\n

Ch\u1ecdn t\u1ec7p “Contact<\/strong>” \u0111\u00e3 nh\u1eadp tr\u01b0\u1edbc \u0111\u00f3 –> “Import<\/strong>“

M\u1ecdi th\u1eafc m\u1eafc trong qu\u00e1 tr\u00ecnh th\u1ef1c hi\u1ec7n, kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 g\u1ecdi \u0111\u1ebfn hotline 1900.2028 b\u1ea5m ph\u00edm 1 \u0111\u1ec3 g\u1eb7p h\u1ed7 tr\u1ee3 k\u1ef9 thu\u1eadt.<\/strong><\/em><\/p><\/p>\n","protected":false},"excerpt":{"rendered":"

Login v\u00e0o h\u1ec7 th\u1ed1ng \u2022 \u0110\u0103ng nh\u1eadp t\u1ed5ng \u0111\u00e0i\u2022 Kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng tr\u00ecnh duy\u1ec7t web v\u00e0o link \u0111\u0103ng nh\u1eadp t\u1ed5ng \u0111\u00e0i.\u2022 Nh\u1eadp th\u00f4ng tin User v\u00e0 Password \u0111\u00e3 \u0111\u01b0\u1ee3c cung c\u1ea5p.\u2022 Ch\u1ecdn Login Tickets T\u1ea1o Tickets Ch\u1ecdn “General” –> “Tickets” –> “Add New” Nh\u1eadp c\u00e1c th\u00f4ng tin kh\u00e1ch h\u00e0ng v\u00e0 tr\u1ea1ng th\u00e1i c\u1ee7a “Tickets” […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"ub_ctt_via":""},"doc_category":[10],"doc_tag":[],"_links":{"self":[{"href":"https:\/\/wiki.voicecloud.vn\/index.php?rest_route=\/wp\/v2\/docs\/524"}],"collection":[{"href":"https:\/\/wiki.voicecloud.vn\/index.php?rest_route=\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/wiki.voicecloud.vn\/index.php?rest_route=\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.voicecloud.vn\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wiki.voicecloud.vn\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=524"}],"version-history":[{"count":43,"href":"https:\/\/wiki.voicecloud.vn\/index.php?rest_route=\/wp\/v2\/docs\/524\/revisions"}],"predecessor-version":[{"id":1536,"href":"https:\/\/wiki.voicecloud.vn\/index.php?rest_route=\/wp\/v2\/docs\/524\/revisions\/1536"}],"wp:attachment":[{"href":"https:\/\/wiki.voicecloud.vn\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=524"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/wiki.voicecloud.vn\/index.php?rest_route=%2Fwp%2Fv2%2Fdoc_category&post=524"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/wiki.voicecloud.vn\/index.php?rest_route=%2Fwp%2Fv2%2Fdoc_tag&post=524"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}