{"id":555,"date":"2023-02-03T16:25:25","date_gmt":"2023-02-03T09:25:25","guid":{"rendered":"https:\/\/voicecloud.vn\/knowledgebase\/?post_type=docs&p=555"},"modified":"2025-12-31T15:51:32","modified_gmt":"2025-12-31T08:51:32","slug":"huong-dan-su-dung-he-thong-tong-dai","status":"publish","type":"docs","link":"https:\/\/wiki.voicecloud.vn\/?docs=huong-dan-su-dung-he-thong-tong-dai","title":{"rendered":"H\u01b0\u1edbng D\u1eabn S\u1eed D\u1ee5ng H\u1ec7 Th\u1ed1ng T\u1ed5ng \u0110\u00e0i"},"content":{"rendered":"\n

Qu\u1ea3n l\u00fd h\u1ec7 th\u1ed1ng<\/h1>\n\n\n\n

\u0110\u0103ng nh\u1eadp t\u1ed5ng \u0111\u00e0i<\/h2>\n\n\n\n

Kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng tr\u00ecnh duy\u1ec7t web v\u00e0o link \u0111\u0103ng nh\u1eadp t\u1ed5ng \u0111\u00e0i.
Nh\u1eadp th\u00f4ng tin “User name” <\/strong>v\u00e0 “Password” <\/strong>\u0111\u00e3 \u0111\u01b0\u1ee3c cung c\u1ea5p.
Ch\u1ecdn “Login<\/strong>“.<\/p>\n\n\n\n

Ho\u1eb7c \u0111\u0103ng nh\u1eadp b\u1eb1ng Email Microsoft<\/strong> v\u00e0 Gmail <\/strong>( \u0110\u00e3 t\u1ea1o trong m\u1ee5c Web Account<\/strong> t\u01b0\u01a1ng \u1ee9ng )<\/p>\n\n\n

\n
\"\"<\/figure><\/div>\n\n\n
\n
\n

Trang ch\u1ee7 giao di\u1ec7n<\/span><\/h2>\n\n\n\n

\u1ede trang n\u00e0y s\u1ebd hi\u1ec7n th\u1ecb t\u1ea5t c\u1ea3 Extension c\u1ee7a c\u00f4ng ty.<\/p>\n<\/div>\n<\/div>\n\n\n\n

\"\"<\/figure>\n\n\n\n

T\u1ea1o Web Account \u0111\u0103ng nh\u1eadp<\/span><\/h2>\n\n\n\n

T\u1ea1i Tab “User Management<\/strong>” ch\u1ecdn “Web Account<\/strong>” v\u00e0o b\u1ea5m “Add New<\/strong>“.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Nh\u1eadp c\u00e1c th\u00f4ng s\u1ed1.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n
    \n
  • Username<\/strong>: T\u00ean \u0111\u0103ng nh\u1eadp v\u00e0o h\u1ec7 th\u1ed1ng. (b\u1eaft bu\u1ed9c) <\/li>\n\n\n\n
  • Password<\/strong>: M\u1eadt kh\u1ea9u \u0111\u0103ng nh\u1eadp. (b\u1eaft bu\u1ed9c)<\/li>\n\n\n\n
  • First Name & Last Name<\/strong>: H\u1ecd v\u00e0 t\u00ean (kh\u00f4ng b\u1eaft bu\u1ed9c)<\/li>\n\n\n\n
  • Role<\/strong>: Theo th\u1ee9 t\u1ef1 ( Supervisor Group > Admin Group > Reception Group > Agent Group)\n
      \n
    • Supervisor Group<\/strong>: Qu\u1ea3n l\u00fd to\u00e0n b\u1ed9 c\u00f4ng ty.<\/li>\n\n\n\n
    • Admin Group<\/strong>: Nghe ghi \u00e2m to\u00e0n b\u1ed9 c\u00f4ng ty.<\/li>\n\n\n\n
    • Agent Group<\/strong>: Nghe ghi \u00e2m c\u1ee7a 1 agent.<\/li>\n\n\n\n
    • Reception Group<\/strong>: Kh\u00f4ng s\u1eed d\u1ee5ng.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n
        \n
      • Authenticator Type<\/strong> : Ch\u1ecdn c\u00e1ch \u0111\u0103ng nh\u1eadp thay th\u1ebf ( 2FA, Microsoft, Gmail )<\/li>\n\n\n\n
      • Email <\/strong>: nh\u1eadp Email t\u01b0\u01a1ng \u1ee9ng<\/li>\n<\/ul>\n\n\n\n
          \n
        • CRM User ID<\/strong>: B\u1ecf tr\u1ed1ng<\/li>\n\n\n\n
        • Extension<\/strong>: Ch\u1ec9 \u0111\u1ecbnh agent n\u00e0o khi t\u1ea1o quy\u1ec1n Agent Group<\/strong>. B\u1ea5m n\u00fat “OK<\/strong>” \u0111\u1ec3 t\u1ea1o.<\/li>\n<\/ul>\n\n\n\n
           <\/td>Supervisor Group<\/strong><\/td>Admin Group<\/strong><\/td>Agent Group<\/strong><\/td><\/tr>
          T\u1ea1o Extension<\/strong><\/td>\u221a<\/span><\/td>\u00d7<\/span><\/td>\u00d7<\/span><\/td><\/tr>
          T\u1ea1o PIN<\/strong><\/td>\u221a<\/span><\/td>\u00d7<\/span><\/td>\u00d7<\/span><\/td><\/tr>
          C\u1ea5u H\u00ecnh T\u1ed5ng \u0110\u00e0i<\/strong><\/td>– Follow Me
          – Call Group
          – T\u1ea1o IVR
          – Ch\u1ec9nh s\u1eeda cu\u1ed9c g\u1ecdi v\u00e0o
          – T\u1ea1o Anoucenment
          – Up file l\u1eddi ch\u00e0o
          – T\u1ea1o Time Condition
          – T\u1ea1o Queue
          – BlackList <\/td>          		– BlackList<\/td>\u00d7<\/span><\/td><\/tr>
          B\u00e1o C\u00e1o Cu\u1ed9c G\u1ecdi<\/strong><\/td>– Cu\u1ed9c g\u1ecdi ra
          – Cu\u1ed9c g\u1ecdi v\u00e0o
          – Cu\u1ed9c g\u1ecdi n\u1ed9i b\u1ed9
          – Cu\u1ed9c g\u1ecdi tr\u1ea3 l\u1eddi trong Call Center
          – Cu\u1ed9c g\u1ecdi kh\u00f4ng tr\u1ea3 l\u1eddi trong CallCenter
          – Agent kh\u00f4ng tr\u1ea3 l\u1eddi trong CallCenter<\/td>          		– Cu\u1ed9c g\u1ecdi ra
          – Cu\u1ed9c g\u1ecdi v\u00e0o
          – Cu\u1ed9c g\u1ecdi n\u1ed9i b\u1ed9
          – Cu\u1ed9c g\u1ecdi tr\u1ea3 l\u1eddi trong Call Center
          – Cu\u1ed9c g\u1ecdi kh\u00f4ng tr\u1ea3 l\u1eddi trong CallCenter
          – Agent kh\u00f4ng tr\u1ea3 l\u1eddi trong CallCenter <\/td>          		– Cu\u1ed9c g\u1ecdi ra (theo Agent login)
          – Cu\u1ed9c g\u1ecdi v\u00e0o (theo Agent login)
          – Cu\u1ed9c g\u1ecdi n\u1ed9i b\u1ed9 (theo Agent login)<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

          T\u1ea1o Extension<\/h2>\n\n\n\n

          \u1ede Tab “User Management<\/strong>” ch\u1ecdn “Sip Endpoint<\/strong>” sau \u0111\u00f3 b\u1ea5m “Add New<\/strong>“.<\/p>\n\n\n

          \n
          \"\"<\/figure><\/div>\n\n\n

          Nh\u1eadp c\u00e1c th\u00f4ng s\u1ed1<\/p>\n\n\n

          \n
          \"\"<\/figure><\/div>\n\n\n
            \n
          • Endpoint<\/strong>: S\u1ed1 extension (t\u1eeb 3 \u0111\u1ebfn 4 s\u1ed1) (b\u1eaft bu\u1ed9c)<\/li>\n\n\n\n
          • Name<\/strong>: T\u00ean ng\u01b0\u1eddi d\u00f9ng ho\u1eb7c s\u1ed1 gi\u1ed1ng Endpoint (b\u1eaft bu\u1ed9c)<\/li>\n\n\n\n
          • Password<\/strong>: M\u1eadt kh\u1ea9u Extension (b\u1eaft bu\u1ed9c)<\/li>\n\n\n\n
          • Outbound Callerid<\/strong>: Ch\u1ecdn s\u1ed1 g\u1ecdi ra t\u01b0\u01a1ng \u1ee9ng cho extension (kh\u00f4ng b\u1eaft bu\u1ed9c)<\/li>\n\n\n\n
          • Time out<\/strong>: Th\u1eddi gian ring c\u1ee7a Extension (vd : 20) (kh\u00f4ng b\u1eaft bu\u1ed9c)<\/li>\n\n\n\n
          • Account Code<\/strong>: m\u00e3 PIN c\u1ee7a Extension (kh\u00f4ng b\u1eaft bu\u1ed9c)<\/li>\n\n\n\n
          • Pickup Group<\/strong>: Nh\u00f3m \u0111\u1ec3 r\u01b0\u1edbc cu\u1ed9c g\u1ecdi (kh\u00f4ng b\u1eaft bu\u1ed9c)<\/li>\n\n\n\n
          • Record<\/strong>: B\u1eadt\/T\u1eaft ghi \u00e2m (kh\u00f4ng b\u1eaft bu\u1ed9c)<\/li>\n\n\n\n
          • VM password<\/strong>: M\u1eadt kh\u1ea9u ghi \u00e2m (b\u1eaft bu\u1ed9c) B\u1ea5m n\u00fat OK \u0111\u1ec3 t\u1ea1o.<\/li>\n<\/ul>\n\n\n\n
              \n
            • Export:<\/strong> xu\u1ea5t th\u00f4ng s\u1ed1 c\u1ea5u h\u00ecnh t\u1ea5t c\u1ea3 c\u00e1c extension – password ( \u0110\u1ec3 l\u1ea5y th\u00f4ng s\u1ed1 c\u1ea5u h\u00ecnh tr\u00ean c\u00e1c thi\u1ebft b\u1ecb IP Phone, Solf Phone,..)<\/li>\n<\/ul>\n\n\n\n

              L\u01b0u \u00fd:<\/strong> N\u1ebfu mu\u1ed1n \u0111\u1ed5i m\u1eadt kh\u1ea9u c\u1ee7a Extension th\u00ec ch\u1ec9 c\u1ea7n Edit l\u1ea1i ph\u1ea7n Password l\u00e0 \u0111\u01b0\u1ee3c.<\/em><\/p>\n\n\n\n

              T\u1ea1o m\u00e3 PIN<\/span><\/h2>\n\n\n\n

              Click v\u00e0o “User Management<\/strong>” –> “PIN<\/strong>” –\u203a Ch\u1ecdn “Add New<\/strong>“<\/p>\n\n\n

              \n
              \"\"<\/figure><\/div>\n\n\n

              Nh\u1eadp \u0111\u1ea7y \u0111\u1ee7 th\u00f4ng tin:<\/p>\n\n\n\n

                \n
              • Name: <\/strong>T\u00ean m\u00e3 PIN (c\u00f3 th\u1ec3 \u0111\u1eb7t k\u00fd t\u1ef1 ho\u1eb7c s\u1ed1).<\/li>\n\n\n\n
              • PIN:<\/strong> S\u1ed1 c\u1ee7a m\u00e3 PIN ( 4 s\u1ed1 ).<\/li>\n\n\n\n
              • PIN Type:<\/strong> H\u00ecnh th\u1ee9c g\u1ecdi c\u1ee7a m\u00e3 PIN m\u1ea1nh d\u1ea7n theo th\u1ee9 t\u1ef1 tr\u00ean xu\u1ed1ng d\u01b0\u1edbi.\n
                  \n
                • G\u1ecdi n\u1ed9i h\u1ea1t:<\/strong> G\u1ecdi tho\u1ea1i trong c\u00f9ng t\u1ec9nh th\u00e0nh.<\/li>\n\n\n\n
                • G\u1ecdi li\u00ean t\u1ec9nh v\u00e0 di \u0111\u1ed9ng:<\/strong> G\u1ecdi tho\u1ea1i kh\u00e1c t\u1ec9nh th\u00e0nh v\u00e0 g\u1ecdi v\u00e0o s\u1ed1 di \u0111\u1ed9ng. VAT : G\u1ecdi cho c\u00e1c \u0111\u1ea7u s\u1ed1 c\u00f3 gi\u00e1 tr\u1ecb gia t\u0103ng (Ex: 1900 , 1800).<\/li>\n\n\n\n
                • G\u1ecdi qu\u1ed1c t\u1ebf: <\/strong>G\u1ecdi tho\u1ea1i ra s\u1ed1 n\u01b0\u1edbc ngo\u00e0i.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
                • Balance:<\/strong> H\u1ea1n m\u1ee9c s\u1ed1 ti\u1ec1n cho ph\u00e9p \u0111\u1ed1i v\u1edbi m\u00e3 PIN n\u00e0y.<\/li>\n\n\n\n
                • Billing Method:<\/strong> Ph\u01b0\u01a1ng th\u1ee9c qu\u1ea3n tr\u1ecb c\u1ee7a m\u00e3 PIN. (Tr\u1ea3 tr\u01b0\u1edbc th\u00ec h\u1ebft Balance s\u1ebd kh\u00f4ng g\u1ecdi \u0111\u01b0\u1ee3c n\u1eefa; Tr\u1ea3 sau th\u00ec v\u1eabn g\u1ecdi \u0111\u01b0\u1ee3c b\u00ecnh th\u01b0\u1eddng nh\u01b0ng Balance s\u1ebd tr\u1eeb \u00e2m ti\u1ec1n)<\/li>\n\n\n\n
                • Ch\u1ecdn “OK<\/strong>“.<\/li>\n<\/ul>\n\n\n
                  \n
                  \"\"<\/figure><\/div>\n\n\n

                  Add PIN<\/strong> (demo)<\/p>\n\n\n

                  \n
                  \"\"<\/figure><\/div>\n\n\n

                  Sau khi th\u00eam xong m\u00e3 PIN<\/strong> ti\u1ebfn h\u00e0nh qua ph\u1ea7n “Sip Endpoint<\/strong>” \u0111\u1ec3 th\u00eam v\u00e0o “Extension<\/strong>“<\/p>\n\n\n

                  \n
                  \"\"<\/figure><\/div>\n\n\n

                  Ch\u1ecdn “User Manage<\/strong>” –\u203a “Sip Endpoint<\/strong>” –\u203a Ch\u1ecdn “Extensions<\/strong>” c\u1ea7n add PIN –\u203a “Edit”.<\/strong><\/p>\n\n\n

                  \n
                  \"\"<\/figure><\/div>\n\n\n

                  Nh\u1eadp m\u00e3 “PIN<\/strong>” \u0111\u00e3 t\u1ea1o v\u00e0o ph\u1ea7n “Account Code<\/strong>” c\u1ee7a “Sip Endpoint<\/strong>” –\u203a B\u1ea5m “OK<\/strong>“.<\/p>\n\n\n

                  \n
                  \"\"<\/figure><\/div>\n\n
                  \n
                  \"\"<\/figure><\/div>\n\n\n

                  C\u00e0i \u0111\u1eb7t t\u1ed5ng \u0111\u00e0i<\/h1>\n\n\n\n

                  Follow Me<\/h2>\n\n\n\n

                  T\u00f9y ch\u1ec9nh chuy\u1ec3n h\u01b0\u1edbng l\u1ea7n l\u01b0\u1ee3t sang nhi\u1ec1u s\u1ed1 \u0111i\u1ec7n tho\u1ea1i b\u00ean ngo\u00e0i.
                  T\u1ea1i Tab “PBX Settings<\/strong>” –> “Follow Me<\/strong>” –> “Edit” Extension<\/strong>.<\/p>\n\n\n

                  \n
                  \"\"<\/figure><\/div>\n\n\n

                  Nh\u1eadp v\u00e0o b\u1ea3ng “Follow Me List<\/strong>“.<\/p>\n\n\n

                  \n
                  \"\"<\/figure><\/div>\n\n\n

                  Theo \u0111\u1ecbnh d\u1ea1ng : s\u1ed1 \u0111i\u1ec7n tho\u1ea1i # s\u1ed1 \u0111i\u1ec7n tho\u1ea1i ( v\u00ed d\u1ee5 : 0903xxxxxx#0984xxxxxx# )<\/p>\n\n\n\n

                  B\u1ea5m n\u00fat “OK<\/strong>” \u0111\u1ec3 t\u1ea1o.<\/p>\n\n\n\n

                  Call Group<\/h2>\n\n\n\n

                  T\u1ea1o nh\u00f3m tr\u1ef1c cho nhi\u1ec1u “Extension<\/strong>“.
                  T\u1ea1i Tab “PBX Settings<\/strong>” ch\u1ecdn “Call Group<\/strong>“.<\/p>\n\n\n

                  \n
                  \"\"<\/figure><\/div>\n\n\n

                  Ch\u1ecdn “Add New<\/strong>” t\u1ea1o m\u1edbi ho\u1eb7c ch\u1ecdn “Edit<\/strong>” \u0111\u1ec3 ch\u1ec9nh s\u1eeda c\u00e1c “Call Groups<\/strong>” \u0111\u00e3 c\u00f3 s\u1eb5n.<\/p>\n\n\n

                  \n
                  \"\"<\/figure><\/div>\n\n\n

                  M\u1ed9t s\u1ed1 th\u00f4ng tin c\u1ea7n ch\u00fa \u00fd:<\/p>\n\n\n\n

                    \n
                  • Group Name<\/strong>: T\u00ean nh\u00f3m.<\/li>\n\n\n\n
                  • Group Number<\/strong>: 3 ho\u1eb7c 4 s\u1ed1, kh\u00f4ng tr\u00f9ng v\u1edbi Ext.<\/li>\n\n\n\n
                  • Description<\/strong>: M\u00f4 t\u1ea3\/ Ghi ch\u00fa.<\/li>\n\n\n\n
                  • Ring Type<\/strong>:Tu\u1ef3 ch\u1ec9nh lo\u1ea1i h\u00ecnh \u0111\u1ed5 chu\u00f4ng khi c\u00f3 cu\u1ed9c g\u1ecdi \u0111\u1ebfn.\n
                      \n
                    • All<\/strong>: \u0110\u1ed5 chu\u00f4ng \u0111\u1ed3ng lo\u1ea1i tr\u00ean t\u1ea5t c\u1ea3 thi\u1ebft b\u1ecb \u0111ang ho\u1ea1t \u0111\u1ed9ng trong nh\u00f3m.<\/li>\n\n\n\n
                    • Hunt<\/strong>: \u0110\u1ed5 chu\u00f4ng l\u1ea7n l\u01b0\u1ee3t tr\u00ean c\u00e1c thi\u1ebft b\u1ecb \u0111ang ho\u1ea1t \u0111\u1ed9ng trong nh\u00f3m.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
                    • Time out<\/strong>:Th\u1eddi gian \u0111\u1ed5 chu\u00f4ng c\u1ee7a m\u1ed7i Ext trong group.<\/li>\n\n\n\n
                    • Monitored<\/strong>: Ghi \u00e2m \u0111\u1ed1i v\u1edbi nh\u00f3m Ext n\u00e0y.<\/li>\n\n\n\n
                    • List Extensions<\/strong>: Danh s\u00e1ch c\u00e1c Ext hi\u1ec7n \u0111ang t\u1ed3n t\u1ea1i.<\/li>\n\n\n\n
                    •       Ch\u1ecdn Add Ext<\/strong> t\u1ea1i c\u00e1c Ext t\u01b0\u01a1ng \u1ee9ng \u0111\u1ec3 th\u00eam Ext \u0111\u00f3 v\u00e0o Nh\u00f3m\/ Ph\u00f2ng ban.<\/li>\n\n\n\n
                    • List Members<\/strong>: Danh s\u00e1ch c\u00e1c Ext s\u1ebd l\u00e0m th\u00e0nh vi\u00ean c\u1ee7a Nh\u00f3m\/ Ph\u00f2ng ban \u0111ang tu\u1ef3 ch\u1ec9nh.<\/li>\n\n\n\n
                    •       Ch\u1ecdn Remove Ext<\/strong> t\u1ea1i c\u00e1c Ext t\u01b0\u01a1ng \u1ee9ng \u0111\u1ec3 l\u1ea5y Ext \u0111\u00f3 ra kh\u1ecfi Nh\u00f3m\/ Ph\u00f2ng ban.<\/li>\n\n\n\n
                    • App<\/strong> (For Timeout): Quy \u0111\u1ecbnh thao t\u00e1c ti\u1ebfp theo c\u1ee7a h\u1ec7 th\u1ed1ng khi h\u1ebft th\u1eddi gian t\u1ed1i \u0111a c\u1ee7a nh\u00f3m.<\/li>\n\n\n\n
                    • App Data<\/strong> (For Timeout): Ch\u1ecdn gi\u00e1 tr\u1ecb chi ti\u1ebft c\u1ee7a thao t\u00e1c \u0111\u00e3 ch\u1ecdn.<\/li>\n<\/ul>\n\n\n\n

                      Ch\u1ecdn OK<\/strong>.<\/p>\n\n\n\n

                      T\u1ea1o IVR<\/h2>\n\n\n\n

                      T\u1ea1o t\u00f9y ch\u1ec9nh c\u1ea5u h\u00ecnh t\u01b0\u01a1ng t\u00e1c t\u1ef1 \u0111\u1ed9ng trong vi\u1ec7c ph\u00e2n ph\u1ed1i cu\u1ed9c g\u1ecdi \u0111\u1ebfn.<\/p>\n\n\n\n

                      T\u1ea1i Tab “PBX Settings<\/strong>” ch\u1ecdn “I<\/strong>VR<\/strong>“.<\/p>\n\n\n

                      \n
                      \"\"<\/figure><\/div>\n\n\n

                      Ch\u1ecdn “Add New<\/strong>” \u0111\u1ec3 t\u1ea1o l\u1eddi ch\u00e0o m\u1edbi h\u1ec7 th\u1ed1ng ho\u1eb7c click v\u00e0o “Edit<\/strong>” \u0111\u1ec3 ch\u1ec9nh s\u1eeda l\u1eddi ch\u00e0o \u0111ang c\u00f3.<\/p>\n\n\n\n

                      M\u1ed9t s\u1ed1 th\u00f4ng tin c\u1ea7n ch\u00fa \u00fd:<\/p>\n\n\n

                      \n
                      \"\"<\/figure><\/div>\n\n\n
                        \n
                      • Name<\/strong>: Tu\u1ef3 ch\u1ec9nh t\u00ean cho l\u1eddi ch\u00e0o<\/li>\n\n\n\n
                      • Repeat<\/strong> : Tu\u1ef3 ch\u1ec9nh s\u1ed1 l\u1ea7n l\u1eb7p l\u1ea1i.<\/li>\n\n\n\n
                      • Direct dial<\/strong>: Cho ph\u00e9p b\u1ea5m g\u1ecdi s\u1ed1 n\u1ed9i b\u1ed9 trong l\u00fac nghe ph\u00e1t l\u1eddi ch\u00e0o.<\/li>\n\n\n\n
                      • Recording<\/strong>: File ghi \u00e2m cho l\u1eddi ch\u00e0o (Tham kh\u1ea3o ph\u1ea7n Up file l\u1eddi ch\u00e0o).<\/li>\n\n\n\n
                      • Press<\/strong> 0<\/strong> \u0111\u1ebfn 9<\/strong>: T\u00f9y ch\u1ecdn c\u00e1c ph\u00edm t\u01b0\u01a1ng t\u00e1c \u0111\u1ec3 \u0111i\u1ec1u ph\u1ed1i cu\u1ed9c g\u1ecdi.<\/li>\n\n\n\n
                      • Timeout<\/strong>: \u0110\u00edch \u0111\u1ebfn khi Play h\u1ebft l\u1eddi ch\u00e0o.<\/li>\n\n\n\n
                      • Invalid<\/strong>: \u0110\u00edch \u0111\u1ebfn khi ng\u01b0\u1eddi g\u1ecdi b\u1ea5m ph\u00edm ch\u01b0a \u0111\u01b0\u1ee3c c\u1ea5u h\u00ecnh trong l\u1eddi ch\u00e0o hi\u1ec7n t\u1ea1i<\/li>\n\n\n\n
                      • Ch\u1ecdn OK<\/strong>.<\/li>\n<\/ul>\n\n\n\n

                        Ch\u1ecdn “Invalid Message<\/strong>” \u0111\u01b0\u1ee3c d\u00f9ng khi ng\u01b0\u1eddi g\u1ecdi b\u1ea5m sai ph\u00edm ch\u1ee9c n\u0103ng.
                        Lu\u00f4n lu\u00f4n check ch\u1ecdn “Loop before Tdest<\/strong>” (n\u1ebfu mu\u1ed1n l\u1eddi tho\u1ea1i l\u1eb7p l\u1ea1i khi ng\u01b0\u1eddi
                        g\u1ecdi kh\u00f4ng b\u1ea5m g\u00ec c\u1ea3).
                        Lu\u00f4n lu\u00f4n check ch\u1ecdn “Loop before Idest<\/strong>” (n\u1ebfu mu\u1ed1n l\u1eddi tho\u1ea1i l\u1eb7p l\u1ea1i khi ng\u01b0\u1eddi g\u1ecdi
                        b\u1ea5m sai ph\u00edm).<\/p>\n\n\n\n

                        Ch\u1ec9nh s\u1eeda chi\u1ec1u g\u1ecdi v\u00e0o<\/h2>\n\n\n\n

                        \u1ede Tab “PBX Settings<\/strong>” ch\u1ecdn “Incoming Call”.<\/strong><\/p>\n\n\n\n

                        \"\"<\/figure>\n\n\n\n

                        Ch\u1ecdn “Edit<\/strong>” \u0111\u1ec3 ch\u1ec9nh s\u1eeda chi\u1ec1u v\u00e0o c\u1ee7a \u0111\u1ea7u s\u1ed1 t\u01b0\u01a1ng \u1ee9ng c\u1ea7n ch\u1ec9nh s\u1eeda, ho\u1eb7c “Add New<\/strong>” \u0111\u1ec3 t\u1ea1o m\u1edbi.<\/p>\n\n\n\n

                        \"\"<\/figure>\n\n\n\n

                        M\u1ed9t s\u1ed1 lo\u1ea1i \u0111\u00edch \u0111\u1ebfn (Categories<\/strong>) cho chi\u1ec1u v\u00e0o:<\/span><\/p>\n\n\n\n

                          \n
                        • Time conditions<\/strong>: \u0110i\u1ec1u h\u01b0\u1edbng cu\u1ed9c g\u1ecdi v\u00e0o theo th\u1eddi gian.<\/li>\n\n\n\n
                        • Groups<\/strong>: \u0110\u1ed5 chu\u00f4ng l\u1ea7n l\u01b0\u1ee3t\/\u0111\u1ed3ng th\u1eddi nhi\u1ec1u m\u00e1y n\u1ed9i b\u1ed9.<\/li>\n\n\n\n
                        • Extension<\/strong>: \u0110\u1ed5 chu\u00f4ng th\u1eb1ng v\u00e0o m\u00e1y n\u1ed9i b\u1ed9.<\/li>\n\n\n\n
                        • Conferrence<\/strong>: Chuy\u1ec3n cu\u1ed9c g\u1ecdi v\u00e0o Ph\u00f2ng h\u1ecdp.<\/li>\n\n\n\n
                        • Queues<\/strong>: Chuy\u1ec3n cu\u1ed9c g\u1ecdi v\u00e0o h\u00e0ng ch\u1edd.<\/li>\n\n\n\n
                        • IVR<\/strong>: Chuy\u1ec3n cu\u1ed9c g\u1ecdi v\u00e0o l\u1eddi ch\u00e0o.<\/li>\n\n\n\n
                        • Annoucement<\/strong>: Chuy\u1ec3n cu\u1ed9c g\u1ecdi v\u00e0o th\u00f4ng b\u00e1o.<\/li>\n<\/ul>\n\n\n\n

                          Ch\u1ecdn OK<\/strong>.<\/span><\/p>\n\n\n\n

                          T\u1ea1o Aunouncement<\/h2>\n\n\n\n

                          T\u1ea1o \/ T\u00f9y ch\u1ec9nh k\u1ecbch b\u1ea3n v\u00e0o l\u1eddi ch\u00e0o c\u00f4ng ty m\u00e0 kh\u00f4ng c\u00f3 t\u01b0\u01a1ng t\u00e1c ph\u00edm b\u1ea5m.
                          \u1ede Tab “PBX Settings<\/strong>” ch\u1ecdn “Aunouncement<\/strong>” b\u1ea5m “Add New<\/strong>“.<\/p>\n\n\n

                          \n
                          \"\"<\/figure><\/div>\n\n\n

                          Nh\u1eadp c\u00e1c th\u00f4ng s\u1ed1:<\/p>\n\n\n

                          \n
                          \"\"<\/figure><\/div>\n\n\n
                            \n
                          • Name<\/strong>: T\u00ean L\u1eddi Ch\u00e0o.<\/li>\n\n\n\n
                          • System Recording<\/strong>: Ch\u1ecdn file l\u1eddi ch\u00e0o.<\/li>\n\n\n\n
                          • Repeat<\/strong>: S\u1ed1 l\u1ea7n l\u1eb7p l\u1ea1i l\u1eddi ch\u00e0o.<\/li>\n\n\n\n
                          • Allow Skip<\/strong>: Cho ph\u00e9p c\u1eaft ngang l\u1eddi ch\u00e0o, kh\u00e1ch h\u00e0ng b\u1ea5m ph\u00edm b\u1ea5t k\u00ec s\u1ebd \u0111i th\u1eb3ng v\u00e0o h\u01b0\u1edbng quy \u0111\u1ecbnh b\u00ean d\u01b0\u1edbi.<\/li>\n\n\n\n
                          • Destionation after PlayBac<\/strong>k: H\u01b0\u1edbng chuy\u1ec3n \u0111\u1ebfn sau khi ph\u00e1t l\u1eddi ch\u00e0o:<\/li>\n\n\n\n
                          • App<\/strong>: Quy \u0111\u1ecbnh thao t\u00e1c m\u00e0 h\u1ec7 th\u1ed1ng s\u1ebd l\u00e0m.<\/li>\n\n\n\n
                          • App Data<\/strong>: Ch\u1ecdn c\u00e1c m\u1ee5c chi ti\u1ebft trong thao t\u00e1c.<\/li>\n<\/ul>\n\n\n\n

                            Up file l\u1eddi ch\u00e0o<\/h2>\n\n\n\n

                            \u1ede Tab “PBX Settings<\/strong>” ch\u1ecdn “System Recording”.<\/strong><\/p>\n\n\n

                            \n
                            \"\"<\/figure><\/div>\n\n\n

                            Ch\u1ecdn “Add New<\/strong>” \u0111\u1ec3 “Upload File<\/strong>” l\u00ean h\u1ec7 th\u1ed1ng.<\/p>\n\n\n

                            \n
                            \"\"<\/figure><\/div>\n\n\n

                            \u0110\u1eb7t t\u00ean<\/strong> v\u00e0 ch\u1ecdn T\u1ec7p<\/strong> \u0111\u1ec3 Up file ghi \u00e2m l\u00ean h\u00ea th\u1ed1ng.<\/p>\n\n\n\n

                            L\u01b0u \u00fd: File ghi \u00e2m ph\u1ea3i \u0111\u00fang \u0111\u1ecbnh d\u1ea1ng t\u1ed5ng \u0111\u00e0i (file .wav, mono, PCM Encoded, 16 Bits, at 8000Hz.)<\/em>
                            Ch\u1ecdn OK<\/strong>.<\/p>\n\n\n\n

                            T\u1ea1o Time Codition<\/h2>\n\n\n\n

                            T\u1ea1o v\u00e0 t\u00f9y ch\u1ec9nh m\u1ed9t kho\u1ea3ng th\u1eddi gian c\u1ed1 \u0111\u1ecbnh cho m\u1ee5c \u0111\u00edch \u0111i\u1ec1u h\u01b0\u1edbng cu\u1ed9c g\u1ecdi.<\/p>\n\n\n\n

                            \u1ede Tab “PBX Settings<\/strong>” ch\u1ecdn “Time Conditions<\/strong>“.<\/p>\n\n\n

                            \n
                            \"\"<\/figure><\/div>\n\n\n

                            Ch\u1ecdn “Add New<\/strong>” t\u1ea1o m\u1edbi ho\u1eb7c ch\u1ecdn “Edit<\/strong>” \u0111\u1ec3 ch\u1ec9nh s\u1eeda c\u00e1c “Time Conditions<\/strong>” \u0111\u00e3 c\u00f3 s\u1eb5n.<\/p>\n\n\n\n

                            M\u1ed9t s\u1ed1 th\u00f4ng tin c\u1ea7n ch\u00fa \u00fd:<\/p>\n\n\n\n

                            \"\"<\/figure>\n\n\n\n
                              \n
                            • Minute Start\/ Finish<\/strong>: Ph\u00fat b\u1eaft \u0111\u1ea7u\/ k\u1ebft th\u00fac.<\/li>\n\n\n\n
                            • Hour Start\/ Finish<\/strong>: Gi\u1edd b\u1eaft \u0111\u1ea7u\/ k\u1ebft th\u00fac.<\/li>\n\n\n\n
                            • Weekday Start\/ Finish<\/strong>: Ng\u00e0y b\u1eaft \u0111\u1ea7u\/ k\u1ebft th\u00fac.<\/li>\n\n\n\n
                            • Month Day Start\/ Finish<\/strong>: Ng\u00e0y b\u1eaft \u0111\u1ea7u\/ k\u1ebft th\u00fac trong th\u00e1ng.<\/li>\n\n\n\n
                            • Month Start\/ Finish<\/strong>: Th\u00e1ng b\u1eaft \u0111\u1ea7u k\u1ebft th\u00fac.<\/li>\n\n\n\n
                            • Time Match<\/strong>: Th\u1eddi gian n\u1eb1m trong m\u1ed1c \u0111\u00e3 ch\u1ecdn nh\u01b0 tr\u00ean.<\/li>\n\n\n\n
                            • Time Not Match<\/strong>: Th\u1eddi gian ngo\u00e0i c\u00e1c m\u1ed1c \u0111\u00e3 ch\u1ecdn nh\u01b0 tr\u00ean.<\/li>\n<\/ul>\n\n\n\n

                              V\u00ed d\u1ee5 h\u00ecnh tr\u00ean th\u1ec3 hi\u1ec7n:<\/p>\n\n\n\n

                              Kho\u1ea3ng th\u1eddi gian:<\/strong> 08:00 \u0111\u1ebfn 17:00 t\u1eeb th\u1ee9 2 \u0111\u1ebfn Ch\u1ee7 Nh\u1eadt (01 th\u00e1ng 1 \u0111\u1ebfn 31 th\u00e1ng 12).<\/em>
                              Trong th\u1eddi gian n\u00e0y<\/strong>: cu\u1ed9c goi \u0111\u1ebfn s\u1ebd \u0111\u01b0\u1ee3c tr\u1ecf v\u00e0o l\u1eddi ch\u00e0o t\u00ean IVR Song Thanh.<\/em>
                              Ngo\u00e0i th\u1eddi gian n\u00e0y:<\/strong> cu\u1ed9c g\u1ecdi s\u1ebd \u0111\u01b0\u1ee3c tr\u1ecf v\u00e0o th\u00f4ng b\u00e1o b\u1eadn t\u00ean Ngoai gio.<\/em><\/p>\n\n\n\n

                              Ch\u1ecdn OK<\/strong>.<\/p>\n\n\n\n

                              T\u1ea1o Queue<\/h2>\n\n\n\n

                              – \u1ede Tab PBX Settings<\/strong> ch\u1ecdn Queues<\/strong>.<\/p>\n\n\n

                              \n
                              \"\"<\/figure><\/div>\n\n\n

                              Ch\u1ecdn “Add New<\/kbd><\/strong>” t\u1ea1o m\u1edbi ho\u1eb7c ch\u1ecdn “Edit<\/strong>” \u0111\u1ec3 ch\u1ec9nh s\u1eeda c\u00e1c “Queue<\/strong>” \u0111\u00e3 c\u00f3 s\u1eb5n.<\/p>\n\n\n

                              \n
                              \"\"<\/figure><\/div>\n\n\n

                              C\u00e1c th\u00f4ng s\u1ed1 tu\u1ef3 ch\u1ec9nh trong Queues <\/strong>:<\/p>\n\n\n\n

                                \n
                              • Name<\/strong>: T\u00ean c\u1ee7a Queue.<\/li>\n\n\n\n
                              • Queue Number<\/strong>:3 ho\u1eb7c 4 s\u1ed1, kh\u00f4ng tr\u00f9ng v\u1edbi Ext.<\/li>\n\n\n\n
                              • Ring Type<\/strong>: Tu\u1ef3 ch\u1ec9nh lo\u1ea1i h\u00ecnh \u0111\u1ed5 chu\u00f4ng khi c\u00f3 cu\u1ed9c g\u1ecdi \u0111\u1ebfn.\n
                                  \n
                                • ALL<\/strong>: \u0110\u1ed5 chu\u00f4ng \u0111\u1ed3ng lo\u1ea1i tr\u00ean t\u1ea5t c\u1ea3 thi\u1ebft b\u1ecb.<\/li>\n\n\n\n
                                • RRMEMORY<\/strong>: \u0110\u1ed5 chu\u00f4ng \u0111\u1ec1u th\u1eddi gian cu\u1ed9c g\u1ecdi tr\u00ean t\u1ea5t c\u1ea3 thi\u1ebft b\u1ecb.<\/li>\n\n\n\n
                                • RANDOM<\/strong>: \u0110\u1ed5 chu\u00f4ng ng\u1eabu nhi\u00ean thi\u1ebft b\u1ecb.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
                                • Monitored<\/strong> : Ghi \u00e2m \u0111\u1ed1i v\u1edbi nh\u00f3m Ext n\u00e0y.<\/li>\n\n\n\n
                                • Max Wait Time<\/strong> : Th\u1eddi gian \u0111\u1ed5 chu\u00f4ng c\u1ee7a Queue.<\/li>\n\n\n\n
                                • Retry<\/strong> : Th\u1eddi gian ngh\u1ec9 c\u1ee7a agent sau khi nghe cu\u1ed9c g\u1ecdi.<\/li>\n\n\n\n
                                • Agent Timeout<\/strong> : Th\u1eddi gian ring c\u1ee7a m\u1ed9t agent.<\/li>\n\n\n\n
                                • List Extensions<\/strong> : Danh s\u00e1ch c\u00e1c Ext hi\u1ec7n \u0111ang t\u1ed3n t\u1ea1i.<\/li>\n\n\n\n
                                •  Ch\u1ecdn Add Ext<\/strong> t\u1ea1i c\u00e1c Ext t\u01b0\u01a1ng \u1ee9ng \u0111\u1ec3 th\u00eam Ext \u0111\u00f3 v\u00e0o queue.<\/li>\n\n\n\n
                                • List Members<\/strong> : Danh s\u00e1ch c\u00e1c Ext s\u1ebd l\u00e0m th\u00e0nh vi\u00ean c\u1ee7a Nh\u00f3m\/ Ph\u00f2ng ban \u0111ang tu\u1ef3 ch\u1ec9nh.<\/li>\n\n\n\n
                                •   Ch\u1ecdn Remove Ext<\/strong> t\u1ea1i c\u00e1c Ext t\u01b0\u01a1ng \u1ee9ng \u0111\u1ec3 l\u1ea5y Ext \u0111\u00f3 ra kh\u1ecfi queue.<\/li>\n\n\n\n
                                • App<\/strong> (For Timeout) : Quy \u0111\u1ecbnh thao t\u00e1c ti\u1ebfp theo c\u1ee7a h\u1ec7 th\u1ed1ng khi h\u1ebft th\u1eddi gian t\u1ed1i \u0111a c\u1ee7a nh\u00f3m.<\/li>\n\n\n\n
                                • App Data<\/strong> (For Timeout) : Ch\u1ecdn gi\u00e1 tr\u1ecb chi ti\u1ebft c\u1ee7a thao t\u00e1c \u0111\u00e3 ch\u1ecdn.<\/li>\n<\/ul>\n\n\n\n

                                  Ch\u1ecdn OK<\/strong>.<\/p>\n\n\n\n

                                  M\u1ecdi th\u1eafc m\u1eafc trong qu\u00e1 tr\u00ecnh th\u1ef1c hi\u1ec7n, kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 g\u1ecdi \u0111\u1ebfn hotline 1900.2028 b\u1ea5m ph\u00edm 1 \u0111\u1ec3 g\u1eb7p h\u1ed7 tr\u1ee3 k\u1ef9 thu\u1eadt.<\/span><\/strong><\/em><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

                                  Qu\u1ea3n l\u00fd h\u1ec7 th\u1ed1ng \u0110\u0103ng nh\u1eadp t\u1ed5ng \u0111\u00e0i Kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng tr\u00ecnh duy\u1ec7t web v\u00e0o link \u0111\u0103ng nh\u1eadp t\u1ed5ng \u0111\u00e0i.Nh\u1eadp th\u00f4ng tin “User name” v\u00e0 “Password” \u0111\u00e3 \u0111\u01b0\u1ee3c cung c\u1ea5p.Ch\u1ecdn “Login“. Ho\u1eb7c \u0111\u0103ng nh\u1eadp b\u1eb1ng Email Microsoft v\u00e0 Gmail ( \u0110\u00e3 t\u1ea1o trong m\u1ee5c Web Account t\u01b0\u01a1ng \u1ee9ng ) Trang ch\u1ee7 giao di\u1ec7n \u1ede […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"ub_ctt_via":""},"doc_category":[10],"doc_tag":[],"_links":{"self":[{"href":"https:\/\/wiki.voicecloud.vn\/index.php?rest_route=\/wp\/v2\/docs\/555"}],"collection":[{"href":"https:\/\/wiki.voicecloud.vn\/index.php?rest_route=\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/wiki.voicecloud.vn\/index.php?rest_route=\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.voicecloud.vn\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wiki.voicecloud.vn\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=555"}],"version-history":[{"count":192,"href":"https:\/\/wiki.voicecloud.vn\/index.php?rest_route=\/wp\/v2\/docs\/555\/revisions"}],"predecessor-version":[{"id":1741,"href":"https:\/\/wiki.voicecloud.vn\/index.php?rest_route=\/wp\/v2\/docs\/555\/revisions\/1741"}],"wp:attachment":[{"href":"https:\/\/wiki.voicecloud.vn\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=555"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/wiki.voicecloud.vn\/index.php?rest_route=%2Fwp%2Fv2%2Fdoc_category&post=555"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/wiki.voicecloud.vn\/index.php?rest_route=%2Fwp%2Fv2%2Fdoc_tag&post=555"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}